DEWA Digitally Integrates with More Than 70 Projects

Dubai Electricity and Water Authority (DEWA) has completed digital integration of more than 70 projects with government and private organisations.

In March 2021, DEWA received the 100% Paperless stamp from Digital Dubai Authority, in recognition of its success in completing the digital transformation of all its operations and services by 100%.

This is part of its continuous efforts to enrich customer experience in Dubai and enhance the happiness of its stakeholders.

These include Digital Dubai Authority, Dubai Municipality, Roads and Transport Authority (RTA) Dubai, Dubai Land Department, Dubai Health Authority, the Department of Economic Development, 21 banks, Etisalat, du, ENOC, EPPCO, Noqodi wallet, Western Union, and Empay.

Through this step, DEWA makes it easier to get a wide range of services, including bill payment, information updates, activation of electricity/water (Move-in), housing fees adjustment, refunds, updating trade license and others.

Employees of Determination Happiness in DEWA was 99.33% in 2021

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, indicated that through digital integration and digital channels provided by DEWA, more than 75 million smart transactions have been completed, which contributed to reducing 496,256 tonnes of carbon dioxide emissions.

This is equal to planting 379,291 trees over an area equivalent to 549.51 football pitches until mid-June 2022. The smart adoption of DEWA’s services reached 98.99% until the end of the second quarter of 2022.

DEWA provides all its services through its website and smart app, for customers to complete their transactions anytime and anywhere, easily and safely. This is in addition to protecting the environment and preserving natural resources.

Al Tayer said: “DEWA is committed to maintaining its global position as one of the most distinguished and pioneering utilities in the world. We are keen to enrich customer experience through digital services that save their time and effort by using latest disruptive technologies and AI tools.

"This is in line with the Dubai 10X initiative launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President of Dubai and the ‘Services 360’ policy of Dubai to provide a seamless, proactive, customised and integrated system."

DEWA’s efforts in stakeholders’ happiness were crowned with achieving the first global position in implementing the requirements of the International Customer Experience Standard (ICXS) for the third consecutive year.

DEWA achieved the highest score worldwide of 100% in the updated International Customer Experience Standard (ICXS2019).

Read More: DEWA Invests in the Latest Technologies to Reduce Water Network Losses